See What People Are Saying
Clients
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Title
“Buying a home was one of the most stressful things Larry and I have done together but I have to give a shout-out to Rob Hixenbaugh from Howard Hanna Mortgage! He was amazing throughout this whole process! He got us our dream home and worked so hard for us and closed on time! This is the second time he’s helped me buy a house and I would recommend him to everyone in the world! He’s extremely helpful and walked us through everything! Thank you Rob! I hope to never leave this home! But if I do, you know I’ll be calling you!”
Amanda Hurley
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“Rob made me feel like I was his only client. I purchased my home a year ago, and Rob was with me every step of the way. We had most of our conversations in the evening when it was most convenient for me. Now that rates are lower, Rob reached out to me to see if he could help with a refi. He has gone above and beyond to find the perfect deal that fits MY life. He goes above and beyond for his clients and I could not be happier!”
– Amy Urban
“Rob made the purchase of our first two homes seamless and smooth. I cant stress enough, how simple and easy he made the process. We quickly realized how professional and personable Rob was after we first dealt with a large bank. Initially we received our pre-approval letter through the bank but we were met with a lack of communication and impersonal vague emails. When making such a large financial investment and such a big decision, its extremely important to work with someone who genuinely cares. This is Rob. He blew the bank out of the water. Especially when it came to sincerity, responsiveness, and knowledge. When we decided to refinance and take advantage of the extremely low rates, it was a no brainer who we were going through. Rob helped us navigate the unknown waters, once again, and literally saved us 10s of thousands of dollars with his advice. 5 stars! Wouldn’t recommend anyone else!”
Luke and Tiffany Markovich
“Rob is great! He made the process fun and easy. He was always very responsive and willing to answer any questions, no matter how small. He made me feel like family rather than a customer. I would recommend Rob to anyone!”
Megan Kelly
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“Rob is nothing short of a miracle worker. I have a checking account, savings account, multiple credit cards, and 2 car loans through the same bank so I figured that I’d apply for our new mortgage through them. After making an offer on a new home and receiving our conditional loan approval letter, we were then informed that they could not proceed with our loan. In a panic with our current house already sold based on the approval we were given by our bank, we frantically turned to Rob. He gave us a simple list of items we needed to submit, proactively worke!important;d through anything that may have caused issues in underwriting, and got us a clear to close status within 3 weeks. Our decision to choose Rob gave us a lower rate, and a quarter of the closing costs. The first place we went put us in a very tight spot with a hard deadline to move, and Rob devotedly guided us to our dream home.”
Lori Ropchock & Nolan Brandt
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“So a little story… We “accidentally” found our dream house after casually mentioning to a realtor relative that we were considering, maybe, thinking about starting to look for a house. A few weeks later he let us know he found a house he really wanted us to see. Well, It was PERFECT! Now, we hadn’t even been pre-approved at this point… “Where do we get a pre-approval letter at 6pm on a Saturday?” Thank God the realtor said “I know a guy”! A few minutes later we were talking to Rob Hixenbaugh and by the following afternoon we were homeowners. Rob couldn’t have been more helpful or involved in helping us navigate the process of being nervous first-time home buyers. He was there every step of the way, even at hours I’m sure he had better things to do… I never felt he was bothered by us. Would definitely recommend him to ANYONE buying a home!”
Bradley & Meghan Cummings
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“We refinanced with Rob, shaved 12+ years off our term AND lowered our rate… Rob made the process super-easy, answered any questions we had, and took time to explain the various options… Rob is a great originator to work with, showed us the huge benefits of taking advantage of the low rates when looking at total interest!!! We would definitely recommend Rob if you’re in the market for a mortgage or refi!!!”
Jason Morgan
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“A huge shout out to Rob Hixenbaugh who recently helped us refinance our home. He found us the best interest rate and beat the best efforts of Rocket Mortgage and Fifth Third. He made the process easy and saved us thousands of dollars over the life of our loan. Definitely reach out to him if you are in the market to refinance!”
Louise Schmitt
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“Thank you Rob Hixenbaugh with Howard Hanna for making our refinance effortless. It was an excellent referral ultimately saving us a lot of money. The bank employee who did our notary couldn’t believe the rate and loan we got. Thanks again to you and your team.”
Larry Danner
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“Rob is a miracle worker! We saw what turned out to be a dream home for us on a whim and quickly wanted to close on it without any pre-planning. It would be our second purchase within 4 months of each other. We didn’t think twice about working with him again. It was a no-brainer! Honestly, without him staying on top of everything, being a great sounding board, and being a great communicator, I’m not sure we could have pulled off this second home this quickly! We plan on purchasing more homes over the next few years and will absolutely be getting them with him!”
Mariam Florio
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“I want to give a huge shout out to Rob Hixenbaugh with Howard Hanna mortgage. He did our original loan on our house when we first moved to Avon, and is now working our refinance. I compared him to others and not only were his numbers unbeatable, the guy spent HOURS AND HOURS working on getting us the absolute best deal… even after we already decided to go with him. Not to mention he is one of the nicest people I’ve ever worked with…. didn’t know it was possible to make a mortgage refinance fun! Anyway, if you are considering taking advantage of the unbelievable rates before they go back up, give him a call and tell him where you got his info! He will literally work all hours of the night to ensure you are taken care of.”
Jennifer Cornaro
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“Being a first time home buyer, the whole process and concept of buying my own place was totally out of my comfort zone especially doing it on my own. Having Rob, as a trusted resource and professional guide me through every step of the way made me feel confident I was doing the right thing. I knew that I could reach out with any question I had at any time especially outside of typical business hours. I would recommend Rob to anyone for his knowledge in the industry and most importantly, his passionate attitude about what he does!”
Mary Jo Reddy
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“We have bought a few houses over the years and I will say that buying through Rob was hands down the best experience we have had. He is FAST, professional, responsive and personable. I would definitely use him again and would recommend him to anyone with full confidence.”
Melinda Baker
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“Rob made one of the more frustrating parts of the home buying process simple and stress free. He made himself available to chat and answer questions basically 24/7. Working with Rob made my wife and I feel comfortable and confident that we were being taken care of every step of the way. When things got crazy towards the end, Rob was in the background setting us up to make sure things were ready to go for any scenario that may arise. I’d recommend him to any home buyer and plan to work with him again in the future!”
Rich & Katelyn Turri
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“In case you’re still asking yourself #WhyRob, throw yourselves into buying your first home during a pandemic. If you want someone who puts in the max effort to make things happen look no further! We were first time homebuyers and had lots of questions, especially during a time when there were shut downs and unknowns. Rob was always available and answered any questions quickly and thoroughly. It’s evident he is passionate about his work and putting him to work for you means having a knowledgeable and dedicated resource towards the biggest purchase in your life. It’s a no-brainer – work with Rob!”
-Ben & Patricia Portik
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“Rob was outstanding to work with for our refinance! He is extremely personable, knowledgeable and prompt. Any and every question that came up was answered in a detailed yet easy to understand response. He truly made the entire process so comfortable. We can not recommend him enough!”
Bret & Kailyn Juth
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“Rob was recommended to us through our agent, and from the first conversation we had I knew it was going to be a great fit. As first time home buyers, my wife and I were a bit unfamiliar with the mortgage process, and Rob was SO up-beat and thorough, and really took the time to explain things every step of the way. No question or request was out of bounds, and in every case Rob went above and beyond to get the answers we needed. Furthermore, Rob was a one-stop shop, acting as a liaison between underwriting, insurance, and title to provide a seamless home buying experience, all through one point of contact. Most importantly, Rob’s communication style is warm, positive, and collaborative. He truly treated Katherine and I like family throughout our entire process, checking in along the way, and providing a “personal touch” on more than one occasion. I would recommend Rob to anyone considering a home in the greater Cleveland area. He is the epitome of a class act and white glove service!”
Daniel Outcalt & Katherine Jenks
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“As these events may have overwhelmed even this 6 time home buyer, Rob’s unbelievable talent to calm the storm and lighten the load of anxiety is unprecedented. He has a unique gift when presenting the financials and engagements. Information is conveyed with ease and knowledge of the process made this journey seem simple. Even in the oddest of times, Rob’s availability is unprecedented and return calls were without delay. I am forever grateful for his consideration, kindness and over-the-top effort to ensure that my purchase experience would be smooth and without hiccups. Rob not only beat all standards of my expectation, he set the bar. I, without any hesitation, will be calling for his services in the future if ever needed.”
Creed Peters
Agents
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“Rob walks clients through the process and is always quick to respond to put their minds at ease. He takes care of them making my job easy and allows me to focus on other parts of the process. Never fear Rob is here!! 5 star service & top notch communication!! So the real question is “WHY NOT ROB??!!”
Wendy Rounds
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“Rob is always honest, responsive and knowledgeable. Communication is key when buying a house and he understands how important it is to keep you informed. From beginning to end he is part of the process with you. He cares about my clients as much as I do.”
Allison Caputo
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“I like working with Rob because He has the same motto as I do – we are both available 24/7 for our clients. I have been able to text Rob at 11pm at night for a pre-approval – no other mortgage professional is willing to do to that! Another reason why I always refer my clients to Rob is because he goes above and beyond for my clients and provides the best service available. He takes the time to explain the situation and finds a solution that meets my client’s needs.”
Sarah Zuk
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“Let me start by saying I usually do not write reviews for anyone, because to be quite frank you truly have to impress me, not just do your job. So anyone who knows me knows this professional must be pretty impressive for me to take the time to write a review!! Rob Hixenbaugh does not view what he does for a living as just a job. Being a lender is a lifestyle for him and it shows in how he handles every transaction from start to finish. Rob absolutely loves helping folks achieve their goals with purchasing or refinancing their current home. Rob treats every client like they are family and handle their needs as if it was his own. When I say you can contact Rob 24/7 that’s is literally no joke. He will respond immediately, and if he is with other clients, he will set the expectation of when he will be in contact. Rob has this incredible ability to explain everything in the simplest of terms, so no matter who he is working with, they will completely understand what is needed to accomplish their goals. Rob is the first person I will turn to when one of my clients is seeking advice to finance a home. If you ever have the opportunity to work with Rob Hixenbaugh, you definitely should consider yourself extremely fortunate! Thank you, Rob!!!”
Gloria Knotek
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“BEST LENDER IN THE BUSINESS!! A little over a month ago I had a client that had a pre-approval from Quicken loans and wanted to buy a house. I tried at first to have him use Rob because I don’t want to use Quicken Loans because I have heard horror stories about them, but they refused because he said he had a friend there that was going to help them out and make the process go smoothly and fast. Well, 2 weeks before we were to close, Quicken stopped returning his calls. This is a very nice young man who works hard and was super excited about buying his first house at the age of I believe 25. After I found out about this I sent Rob a message at like 10pm at night and tell him the story and what does he say? Let’s see what we can do. I told Rob we have less then 1 week to close, at this point, can we do it? He said YES I CAN!!! Well let me tell you something, I would not have believed it had I not seen it with my own two eyes. He did it! Closed on time and with time to spare. Rob is amazing. And made the process so smooth. Also he beat their interest rate on top of that! ROB YOU ARE AMAZING!!!”
Nabal Ali
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“Rob is the ultimate go-to lender. How many lenders actually work late nights and weekends? He does. How many lenders communicate with their buyers / title company / Realtors every step of the way? He does. I have many examples of how Rob goes above and beyond to serve buyers. He is a game changer!”
Kathy Cislo
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“Rob is a true professional. He is extremely knowledgeable, and his communication is excellent. He keeps everyone well-informed through the entire process, and responds to any questions right away! He makes the process easy and smooth for agents and clients. I love working with Rob!”
Kristen Eiermann
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“Rob goes the extra mile in every transaction. He is easily accessible, incredibly detail oriented and demonstrates terrific follow up. When Rob handles my clients loans, I’m confident they are getting great service, competitive rates and that the deal is being handled with focus and precision. Rob is a true professional.”
Lisa Kinsner Scheer
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“In this market, you need someone who is going to get to work immediately! Rob is someone that I highly recommend for clients, even if they have already been pre-approved by another lender. In one instance, I needed a pre-approval for a client on a Saturday afternoon to submit with an offer. We could not reach the client’s lender, which was a bank, and I suggested, let’s call Rob. Rob immediately pre-approved the client, the offer was written, and accepted! If we had waited until Monday to get in touch with the bank, my clients would have missed out on their dream home. The urgency, detail, kindness, and knowledge that Rob shows each client is amazing. You have peace of mind knowing that he is available seven days a week to answer your questions. Thanks Rob for always being available for not only my clients, but also for me!”
Kristi Grieve
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“Rob works harder than any lender I have worked with before and his communication is second-to-none. If you want an A1 loan officer that understands the process and understands that communication is key, then Rob is no doubt your guy!! He finds a way to get a deal done and he doesn’t quit if the loan doesn’t fall into a perfect box. He looks for solutions like no other, and that is why The KAP Team loves working with Rob.”
James Patti
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“I referred Rob more than any other lender in 2019! There are multiple reasons he was my #1! Rob works 24 hours, 7 days a week, unlike your typical bank. I know my client can call at any time and get the ball rolling to move forward with the loan process quickly! The process is always smooth. Rob keeps us informed from beginning to end with no surprises! I will continue to refer Rob to my clients in 2020! Looking forward to another great year!”
Joann Musbach
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