Rob Hixenbaugh – Mortgage Loan Originator with CrossCountry

The epitome of a CLASS ACT & white glove service

Rob was recommended to us through our agent, and from the first conversation we had I knew it was going to be a great fit. As first time home buyers, my wife and I were a bit unfamiliar with the mortgage process, and Rob was SO up-beat and thorough, and really took took the time to explain things every step of the way. No question or request was out of bounds and in every case Rob went above and beyond to get the answers we needed. Furthermore, Rob was a one-stop shop, acting as a liaison between underwriting, insurance, and title to provide a seamless home buying experience, all through one point of contact. Most importantly, Rob’s communication style is warm, positive, and collaborative. He truly treated Katherine and I like family throughout our entire process, checking in along the way, and providing a “personal touch” on more than one occasion. I would recommend Rob to anyone considering a home in the greater Cleveland area. He is the epitome of a class act and white glove service.

– Daniel Outcalt & Katherine Jenks